Two-Factor Authentication not accepted

Comments

5 comments

  • Official comment
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    Skylar Nagao

    We have identified a time-synchronization issue with one of our servers that is causing this problem for users connected to this server. We are currently working to address this problem.

    One immediate solution is to try closing Peerio and logging in a few minutes later, as this may direct your connection through the other servers not experiencing the issue.

    We apologize for the inconvenience related to this issue, and you can expect a fix soon!

  • Avatar
    Keegan Mullaney

    Mine also stopped working a few days ago. Was it the latest update that caused 2FA to stop working?

  • Avatar
    Keegan Mullaney

    Just now, after trying several times it worked! I opened the Chrome app, tried to log in with 2FA, didn't work. Closed the app, opened the app, tried again. On the third time it worked. Hope this helps get you logged in.

  • Avatar
    woosting

    Very... VERY strangely I also tried several times, using the same generated code and even within the same code-time-window of the 2FA (without closing the app).

    The first couple of times (two?) I was denied access (although all entered data seemed correct), a following time (third?) the 2FA code was suddenly accepted, without having entered anything differently (copy/pasted even).

    Although I am happy to have regained access to my data, this system behavior suggests a scary defect on Peerio side TBH (being locked out, brrrr). Any Peerio representative have any feedback and/or want me to file an official bug-report somewhere to help out?

    P.S. For the sake of completeness: I also closed my browser completely, uninstalled an old desktop (Windows) version and installed the latest desktop version (downloaded April 9 2015). But I do not think this is related.

  • Avatar
    woosting

    Thanks Skylar Nagao for your clarifying (official) answer, and moreover for all the work you guys put into your wonderful (open source) tool!

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