having trouble downloading file


1 comment

  • Official comment
    Skylar Nagao

    We are working on optimizing our download status indicators, as sometimes with larger files they take disproportionately long at the end of the file download, as your file is then being decrypted.

    About how much time do you wait after the 100% mark is hit? Are there certain devices or clients that you do not experience this problem with? Do you experience the issue only with the one file, or is all larger files you upload?

Please sign in to leave a comment.

Powered by Zendesk